Can I place an order by telephone?
Call the studio on +44 020 76 20 20 91
Do leave a message if outside UK office hours, or please email us instead on firstname.lastname@example.org
What are your delivery rates?
For all post related queries please see ‘Terms and Conditions’
Ordered the wrong item?
Don’t worry just email email@example.com immediately after your change of mind. Please note we will endeavour to sort out any replacements or exchange but please be aware that order confirmations are sent directly to our warehouse for dispatch and outside working hours and during holiday this might not be possible to control.
My product arrived damaged / My product’s broken!
If a breakage should occur, please do not throw the item away. Keep it in it's packaging and inform us of the problem within 7 days of receiving the goods otherwise we cannot be held responsible for damage incurred.
The shipper may wish to collect the item in question and photographic evidence, however we will contact you in both cases, if necessary.
(between the hours of 10.00am and 5.00pm)
Don’t like what you’ve ordered, and want to return your item?
If you change your mind about your order once the goods have arrived, then we will happily exchange them / refund you once the 'undamaged' products have arrived back at the agreed return destination, however the customer is liable for all shipping costs, also please make sure you have a proof of delivery as we cannot refund you for lost goods in transit.
Currently we are able to make a variety of bespoke products, however the Minimum Order Quantities are generally high, depending on the product and over a 1000 pieces. For more information please contact Jackie Piper on firstname.lastname@example.org for more information.
Where can I buy BRITISH COLOUR STANDARD products from?
ALL OVER THE WORLD!
In the UK we sell to many larger department stores and also to lots of lovely, small independent design-led retailers. Please email us for stockist details near you.